Job Offers

GlobeAir AG
Job offer:
Customer Care Specialist
Logistics, Transport, Traffic
Customer Service
Language requirements:
Language Level
English B2 - Upper-Intermediate
Job description:
GlobeAir is Europe’s leading private jet charter offering on-demand flights at affordable rates. We are looking for talented passionate people with the ability to hit the ground running and achieve results. People who work at GlobeAir have an international background, are flexible and thrive in a dynamic and innovative environment. Due to the progressive expansion of our team, we are looking for an experienced and passionate aviation enthusiast to join our ambitious team in Linz (Hörsching).

Job Description
In this position you will be responsible for:
• Management of the entire sales process from the initial request through to the arrival at final destination
• Administrating of the client database, ensuring client security & privacy
• Liaising with internal (e.g. crew planning, flight dispatch) and external partners (e.g. brokers, handling agents, catering companies) to ensure the client’s needs and wishes are met
• Delivering high quality customer service on a daily basis, building & maintaining customer relations
• Contributing to team efforts by accomplishing related results as needed
• Quality loop control of the booking process
• Payment supervision with accounting, incl. client credit card payment processing

Your Qualifications
To be successful in this position you should be able to demonstrate the following:
• Previous experience in the field of aviation and/or luxury travel/tourism is preferred
• Minimum 2 years prior working experience in: sales, negotiation, and/or luxury customer service
• Must possess confident and effective interpersonal communication skills when dealing with colleagues, partners and clients
• Highly self-motivated and proactive with a willingness to take initiative
• Ability to adapt in a fast paced work environment and maintain a calm and professional demeanor
• Flexible approach to work, to match the operational requirements
• Proficient in MS Office suite and comfortable learning new systems
• Fluent in English to a minimum of B 2 (ICAO Level 5) standard
• Must have the right to live and work in Austria

Your Benefits
• An exciting and challenging task for ambitious business aviation enthusiast
• A secure job in a successful, internationally active company
• International environment with a multi-cultural team
• An open and respectful corporate culture characterized by a refreshing team spirit
• Relocation package including first month accommodation
• Permanent, Full time position
• Annual gross salary from € 30,800,- (compensation negotiable according to experience)